• Privacy Policy
    Last updated: Sep 24, 2025 11:33 AM

    We value your privacy very highly. Please read this Privacy Policy carefully before using the https://www.truelevelhp.com/ website (the “Website”) operated by True Level Health and Performance, a corporation formed in Colorado, United States (“us, we, our”), as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

    Your access to or use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including but not limited to visitors, users, and others who wish to access or use the Website.

    By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of this Privacy Policy, you do not have our permission to access or use the Website.

    What information we collect and store

    We collect and store any and all information that you enter on this Website. We collect and store the following information about you:

    • Identifying information - Name

    • Identifying information - Postal / Shipping address

    • Identifying information - Billing address

    • Identifying information - Phone number

    • Identifying information - IP address

    • Identifying information - Email address

    • Identifying information - Device identifier

    • Identifying information - Online identifier

    • Financial information - Credit card or debit card number

    • Financial information - Card expiration date

    • Financial information - Card CVV (security code)

    • Financial information - Bank account number

    • Internet or other electronic activity - Information regarding your interaction with our website or application

    • Internet or other electronic activity - Information regarding your interaction with embedded videos

    Cookies

    A cookie is a small piece of data sent from a website and stored on your device by your browser. Cookies are generally used to allow websites to respond to you as an individual, to remember your preferences, to test content, and to analyze your interactions with websites or with advertisements. This Website does not collect cookies.

    Children's privacy

    This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform them that they cannot use this Website.

    Third-party websites

    This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

    Questions

    If you have any questions about this Privacy Policy, please contact us at team@truelevelhp.com

  • Terms of Service
    Last updated: Sep 24, 2025 11:29 AM

    Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the http://www.truelevelhp.com website (the “Website”) operated by True Level Health and Performance, a corporation formed in Colorado, United States (“us”, “we”, “our”), as these Terms contain important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users, and others who wish to access and use the Website.

    By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.

    Our offers and pricing

    We offer services and digital products on this Website.

    The price of these services and digital products can be found listed on the Website. This price does not include taxes or other fees that you may be charged.

    Purchases

    When you make a purchase on the Website, you will be using a third-party payment processor, Shopify, that will collect your payment information and process your payment. We are not responsible for the collection, use, sharing, or security of your billing information by Shopify. The following payment method(s) are accepted by the third-party payment processor: American Express, Discover, MasterCard, and Visa.

    You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information you supply to us and to the third-party payment processor is true, correct, and complete.

    Cancellation policy

    We do not offer you the ability to cancel any purchases that you have made of the services and digital products offered on our Website. We reserve the right to cancel your purchase for any reason, at our sole discretion, including but not limited to fraud, inaccuracies, and unavailability of the items or services purchased. We will notify you immediately if we plan to cancel your purchase. We will not be able to issue you a refund of the purchase price that you paid if we cancel your purchase.

    Refund policy

    We do not offer refunds on any purchases made of the services and digital products offered on our Website.

    Advance payments

    We may ask you to provide an advance payment on any purchase made of the services and digital products offered on our Website. An advance payment is a partial payment of the total purchase price that helps pay for our actual expenses while providing the services and digital products. We will not be able to issue you a refund of the advance payment that you made if we cancel your purchase.

    NO WARRANTY ON PURCHASES

    THE ITEMS OR SERVICES DISPLAYED OR SOLD ON THIS WEBSITE ARE PROVIDED “AS IS.” NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO ANY ITEMS OR SERVICES DISPLAYED OR SOLD ON THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

    Remedies

    You agree that the remedy for breach of these Terms as it relates to your purchase shall be to pursue dispute resolution as provided in the “Governing law, severability, dispute resolution, venue and class action waiver” section below. This remedy is intended to be your sole and exclusive remedy for any breach of these Terms as it relates to your purchase.

    Subscriptions

    This Website features products or services that are offered via a subscription model. A subscription model requires regular payments to receive a product or service. The initial term of the subscription is ongoing.

    You may revoke your subscription by contacting us within 15 days of making your purchase. If you revoke your subscription, it will not automatically renew and you will not be charged for the renewals. Please note that you will no longer receive the items or services provided by the subscription once you revoke.

    There is no minimum purchase required to qualify for the subscription.

    Automatic renewals of subscriptions

    When you purchase a subscription on the Website, your subscription will automatically renew every month. We will automatically renew your subscription using the payment method on file until you cancel your subscription.

    You may cancel the automatic renewals of your subscription by contacting us at 719-679-7002. Please note that you will no longer receive the items or services provided by the subscription on your cancellation effective date.

    You must provide us with 15 days’ notice prior to your automatic renewal date of your intent to cancel the automatic renewals for the cancellation to be effective.

    Accounts

    When you create an account on our Website, you guarantee that you are 18 years of age or older and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account.

    You are responsible for maintaining the confidentiality of your account and password, including but not limited to restricting access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. We reserve the right to terminate your account at any time at our sole discretion. You can terminate your account by contacting us.

    Prohibited uses

    You agree to use this Website in accordance with all applicable laws, rules, regulations, and these Terms at all times. Prohibited uses include, but are not limited to:

    • Impersonating or attempting to impersonate True Level Health and Performance or its employees, representatives, subsidiaries, or divisions;

    • Misrepresenting your identity or affiliation with any person or entity;

    • Sending or attempting to send any advertising or promotional material, including spam or chain mail;

    • Engaging in conduct that restricts or inhibits any person’s use or enjoyment of the Website or may harm us or our users;

    • Using robots, spiders, or other automated technology to access or use the Website;

    • Attempting to gain unauthorized access to the Website or its servers;

    • Using the Website in any way that violates federal, state, or local laws.

    NO WARRANTY ON WEBSITE

    THIS WEBSITE IS PROVIDED “AS IS.” NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

    Availability, errors, and inaccuracies

    We assume no liability for the availability, errors, or inaccuracies of the information, products, or services provided on this Website. Prices and availability may change without notice.

    Damages and limitation of liability

    IN NO EVENT SHALL TRUE LEVEL HEALTH AND PERFORMANCE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, RELATING TO, OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO, DISPLAY OF, OR USE OF THIS WEBSITE.

    The aggregate liability of True Level Health and Performance shall be limited to the amount of fees actually received by True Level Health and Performance from you.

    Links to third-party websites

    This Website may contain hyperlinks to websites operated by third parties. We do not control these websites and are not responsible for their content or privacy practices. Inclusion of hyperlinks does not imply endorsement or association.

    Intellectual property and DMCA

    All contents of this Website are © 2025 True Level Health and Performance or third parties. All rights reserved. Unless specified otherwise, this Website and all content including logos, text, graphics, and data (collectively, “Content”) are the proprietary property of True Level Health and Performance or third parties.

    If you are aware of a potential infringement of our intellectual property, please contact Michelle Doyle at team@truelevelhp.com.

    Governing law, severability, dispute resolution, venue and class action waiver

    These Terms shall be governed by the laws of the State of Colorado, United States.

    Any controversy or claim arising out of or relating to these Terms shall be resolved in a court of competent jurisdiction in Colorado. You and True Level Health and Performance agree that each may bring claims only in an individual capacity and not as a plaintiff or class member in any class or representative action.

    Changes to Terms of Service

    We reserve the right to make changes to these Terms at any time. We will notify you 7 days in advance of changes by posting the updated Terms on this Website.

    Questions

    If you have any questions about our Terms of Service, please contact us at team@truelevelhp.com

  • Disclaimer
    Last updated: Sep 24, 2025 11:29 AM

    Please read this Disclaimer carefully before using the http://www.truelevelhp.com website (the "Website") operated by True Level Health and Performance, a corporation formed in Colorado, United States (“us, we, our”), as this Disclaimer contains important information regarding limitations of our liability. Your access to and use of the Website is conditional upon your acceptance of and compliance with this Disclaimer. This Disclaimer applies to everyone, including but not limited to visitors, users, and others, who wish to access or use the Website.

    By accessing or using the Website, you agree to be bound by this Disclaimer. If you disagree with any part of this Disclaimer, then you do not have our permission to access or use the Website.

    Advertising disclaimer

    This Website contains advertisements for information, products, and services that are provided by third parties and not by us. We make no representations or warranties about the suitability of the advertised information, products, or services for any purpose. Our inclusion of such information, products, and services does not constitute a recommendation or endorsement. When you click on an advertisement, you will be taken to a third-party website or application that is not controlled or managed by us. Therefore, we recommend that you read the Privacy Policies and Terms of Service of such websites or applications.

    Affiliate disclaimer

    We participate in the doTerra, Epic Water, and Full Script affiliate advertising programs, which are designed to provide a means for us to earn fees by linking to their products or services on our Website. Participation in these affiliate programs means that doTerra, Epic Water, and Full Script compensate us for clicks on such links, purchases of certain products or services, or for our reviews.

    Testimonials, reviews, and endorsements disclaimer

    Any testimonials, reviews, and endorsements displayed on this Website are received via text, audio, or video submissions. They are real-life, individual experiences of those who have used our products or services. The results obtained by these individuals are not necessarily typical of what other consumers may achieve or experience. Testimonials, reviews, and endorsements are displayed verbatim except for correction of grammatical and spelling errors and may have been shortened or edited for clarity.

    We are not responsible for the testimonials, reviews, and endorsements displayed on this Website and do not necessarily share the opinions, views, or commentary of such testimonials, reviews, and endorsements. The persons providing such testimonials, reviews, and endorsements have not been compensated for doing so and are not employed by us.

    Health products disclaimer

    This Website displays health products. These products are not intended to diagnose, treat, prevent, or cure any medical conditions or ailments. Individual results from using these products may vary. Always consult with a healthcare professional prior to using any health products displayed on this Website to ensure that doing so is safe for you.

    The products and any information about the products displayed on this Website have not been evaluated by the U.S. Food and Drug Administration.

    Fitness and exercise information disclaimer

    This Website displays information about fitness and exercise. This information is presented for educational and entertainment purposes only and does not substitute the advice of a healthcare professional. You should always consult with a healthcare professional prior to starting any fitness or exercise program or changing your routine to ensure that doing so is safe for you.

    New exercises can come with risks, including new injury or worsening of an existing injury. If you experience dizziness, faintness, shortness of breath, or pain while exercising, stop immediately and consult with a healthcare professional. You agree that you assume all responsibility when choosing to act on any fitness or exercise information provided on this Website.

    Health information disclaimer

    This Website displays information about health. This information is presented for educational and entertainment purposes only and does not substitute the advice of a healthcare professional. This information is not to be used for any diagnostic, treatment, prevention, or curative purposes. The provision of this information does not establish nor create any healthcare professional-patient relationship.

    You should always consult with a healthcare professional prior to implementing any changes to your health routine to ensure that doing so is safe for you. You agree that you assume all responsibility when choosing to act on any health information provided on this Website.

    AI and Content Authenticity Disclaimer

    True Level Health and Performance may use artificial intelligence (AI) tools for spellchecking and grammatical review only. All educational materials, resources, and written content are original works created by True Level Health and Performance. AI tools are not used to generate clinical recommendations, diagnoses, or treatment plans.

    Changes

    We reserve the right to make changes to this Disclaimer at any time without prior notice to you.

    Questions

    If you have any questions about this Disclaimer, please contact us at team@truelevelhp.com